Privacy Policy
What data do we collect?
Complok collects the following personal identification information:
- Name
- Email address
- Phone number
- Other relevant details
How do we collect your data?
You directly provide most of the data we collect. We do this through:
- Online registration or orders for our products/services
- Customer surveys, feedback, and email communications
- Your interaction with our website, tracked via cookies
How will we use your data?
Complok collects your data so that we can:
- Process your order and manage your account
- Email you with special offers on other products and services we think you might like
- Improve website experience and customer service
Marketing
We aim to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. With your consent, we may send you details about products/services we offer. You can opt-out of marketing communications at any time.
What are your data protection rights?
Every user is entitled to the following:
- Right to access — You have the right to request Complok for copies of your personal data. We may charge a small fee for this service.
- Right to rectification — You have the right to request that we correct any information you believe is inaccurate, or complete information you believe is incomplete.
- Right to erasure — You have the right to request that we erase your personal data, under certain conditions.
- Right to restrict processing — You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to object to processing — You have the right to object to our processing of your personal data, under certain conditions.
- Right to data portability — You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond. To exercise any of these rights, contact us at info@complok.eu.
Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For more information, visit www.allaboutcookies.org.
How do we use cookies?
Complok uses cookies to improve your experience on our website, including understanding how you use our website.
What types of cookies do we use?
We use functionality cookies so that we recognise you and remember your previously selected preferences (e.g. language, location). A mix of first-party and third-party cookies may be used.
How to manage cookies
You can set your browser not to accept cookies; the site above explains how to remove cookies. In some cases, website features may not function as a result.
Privacy policies of other websites
Our site may contain links to other websites. This privacy policy applies only to our website—if you follow a link to another site, please read their privacy policy.
Changes to our privacy policy
We keep our privacy policy under regular review and place any updates on this page. This privacy policy was last updated on 29 February 2024.
How to contact us
For questions about this privacy policy, the data we hold, or to exercise your data protection rights, contact us at info@complok.eu.